We're here to help
Questions about logging readings, guidelines, or how CardiLog handles your data? Reach out or check the FAQ below.
Email us
For account questions, bug reports, or feedback, email us directly and we'll get back to you.
diyanshu@speedmvps.comFrequently asked questions
Common questions about logging, guidelines, and privacy.
Privacy policy
How CardiLog stores your data and what it collects.
Common questions
How do I restore my subscription on a new iPhone?
Install CardiLog, sign in to the App Store with the same Apple ID, then open Settings in the app and tap Restore Purchase.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose CardiLog. Deleting the app doesn't cancel a subscription.
How do I move my readings to a new phone?
In CardiLog's Settings, create an encrypted backup and save it somewhere you can reach from the new phone, such as Files or iCloud Drive. On the new phone, restore it from Settings with the same passphrase. Without the passphrase the backup can't be opened, so keep it safe.
The photo scan read my monitor wrong. What can I do?
Hold the phone straight on to the display, avoid glare, and make sure all three numbers are in frame. You can always correct the numbers before saving, or type them in by hand.
I'm not getting my daily reminder.
Check that notifications for CardiLog are allowed in your iPhone's Settings, and that the reminder time is set in the app. Focus modes can also hold notifications back.
How do I delete my data?
Your log lives on your phone, so deleting the app removes it. To ask us to delete analytics data linked to your app's identifier, email diyanshu@speedmvps.com.
CardiLog is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition. In a medical emergency, call your local emergency services immediately. This support channel is not monitored for urgent medical needs.